Top Skills to Have in the Hospitality Industry
Dec 08, 2021
Working in hospitality isn’t for the faint of heart, but for the right person, it can be both rewarding and exhilarating. If you want to make it in hospitality, you’ve got to be ready to give it your all and adapt and grow just as the industry does. Whether you want to work in a hotel, pub or on a cruise ship, the hospitality industry can provide you with a varied and expansive career that is anything but boring.
Having the right set of skills is an essential part of succeeding in this industry. To help give you the best shot possible, we’ve made this list of 6 of the top skills all hospitality experts should have. Whether these are new skills you’ll have to pick up or something you can continue to build on, mastering these traits will help you achieve all of your hospitality dreams. Many institutions offer hospitality management courses alongside cookery school and other educational opportunities.
Working in hospitality, you’ll constantly be using new technologies to get your job done. Whether it’s to check guests into your restaurant or manage the booking system, the ability to master these sometimes complicated systems will be an important part of your day-to-day responsibilities.
With so many of these systems on the market and technology constantly evolving, chances are you constantly be having to update your understanding of these programs. Whether it’s due to your current job changing systems or if you start somewhere new that uses completely different software, you can never get too comfortable.
It’d be hard to come by any job in the hospitality industry that doesn’t require an extensive amount of teamwork every day. Whether you’re a manager working with your front of house staff to ensure the customers are being taken care of or an event planner communicating with vendors to make sure the job gets done right, you’re always going to be in constant contact with other professionals.
High-quality teamwork is a pivotal part of ensuring a positive experience for both your staff and your customers or clients. Being able to clearly and politely communicate your needs, delegate tasks and receive feedback are just some of the elements of positive and productive teamwork.
No two days in hospitality are the same, and you may find a new set of challenges thrown at you at any time. It’s impossible to predict how many customers you’ll get in a single day or what their demands will be, so you’ve got to be prepared to think on your feet and manage multiple tasks at once.
A good multi-tasker is someone who knows what to prioritise, how to delegate and how to get things done fast at a high standard. It’ll take practice, but with a bit of trial and error, you should get it down pat.
Throughout your career in hospitality, you’ll constantly be communicating with both customers and co-workers. Being confident in talking to and approaching strangers is a big part of customer service, and understandably, this can sound intimidating. But practice makes perfect, and the more you do it the more comfortable you’ll feel before it eventually becomes second nature.
- Hazard awareness
A career in hospitality can expose you to some potentially dangerous areas, such as industrial kitchens. While any good workplace will provide you with extensive OHS training, it’s your responsibility to take this information in and follow the guidelines laid out to you.
The ability to both follow and understand health and safety guidelines and also be able to teach them to new employees is a highly sought after skill in hospitality and is easy to do as long as you’re alert and paying attention to your surroundings.
If you’re serious about making it far in hospitality, you’ll need to develop impressive leadership skills. Having the confidence to take charge of situations, be sure of yourself and respect the opinions of others are all important parts of being a good leader.
Employees respect leaders who treat them with respect back, so being mindful of how you talk to your staff and valuing them the way they deserve to be valued will go a long way in being a good leader.